SVHP CEO Michael Hunt, DO Featured in Toggle Magazine

Excerpt taken from Toggle

Written by: Jim Cavan
Produced by: Ellen Clark

For many patients, clinical care is daunting. Check in. Fill out paperwork. Wait two hours. Meet with a physician. Hope against hope it’s the last time you’ll have to do any of it. (By the way, you’ll have to come back next week.)

This is especially true for those with chronic illnesses like diabetes, where more visits don’t always correlate with improved outcomes.

Dr. Michael Hunt knew there had to be a better way. As CEO and president for St. Vincent’s Health Partners, Dr. Hunt has witnessed how inefficient processes—seemingly systemic, but preventable—can negatively impact the patient experience.

“We decided to leverage technology to fundamentally transform how we engage our patients,” Dr. Hunt says. “And we did that by moving away from the classic population-health paradigm to a customer relationship management model.”


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